Terms of Service

Last updated: Dec 26, 2025

OVERVIEW

 fThis website and any associated websites or mobile sites (collectively, the “Website”) are operated by Chalk & Thread(“we”, “us”, “our”).
UxUniverse offers this Website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our Website. If you do not agree to all the Terms, you may not access the Website or use any Services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws.

Any breach of these Terms may result in termination of Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Content transmitted through the Website (excluding payment information) may be transferred over various networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

3. ACCURACY OF INFORMATION

We strive to ensure that all information on the Website is accurate and up to date. However, occasional errors or omissions relating to product descriptions, pricing, or availability may occur.

We reserve the right to correct any errors or update information at any time, including after an order has been submitted.

Product images are for illustrative purposes only. Please refer to written descriptions and specifications for accurate product details.

4. ORDERS, PRICING & AVAILABILITY

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, even after confirmation or payment authorization.

All products are subject to availability and intended for personal, non-commercial use only.

Prices displayed on the Website do not include shipping costs, taxes, or duties unless explicitly stated at checkout. Any applicable charges will be clearly shown before payment confirmation.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

5. PAYMENTS

We accept major credit and debit cards, including Visa, MasterCard, and American Express.

Payment authorization is processed at checkout. Charges are captured once your order has been prepared for shipment.

Any fees charged by your card issuer or payment provider are your responsibility.

6. SHIPPING & DELIVERY

Orders are shipped to the delivery address provided at checkout. Please ensure your address details are accurate, as we cannot be held responsible for delays or losses due to incorrect information.

Once dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery times provided are estimates and may vary depending on destination and external factors.

International Orders:
All local taxes, duties, or customs fees depending on the destination country are covered unless otherwise discussed. This does not affect your statutory consumer rights. If you experience any delivery issues, please contact us and we will do our best to assist.

7. DELIVERY FAILURE

If delivery cannot be completed after reasonable attempts, the parcel may be returned to us or held by the carrier.

If an order is returned due to non-collection or refusal, we reserve the right to deduct return shipping and handling costs from any refund issued.

8. TRANSFER OF RISK & OWNERSHIP

Risk of loss passes to you upon delivery of the products. Ownership transfers once full payment has been received.

This does not affect any consumer protection rights under applicable law.

9. RETURNS & REFUNDS

We accept returns within 7 days of delivery.

Returned items must be:

  • Unworn and unused

  • In original condition

  • With all tags and original packaging intact

This helps us maintain quality and fairness for all customers.

If you believe you have received a faulty or incorrect item, please contact us at customersupport@uxuniverse.co,uk , and we will assist you.

Approved refunds will be processed within 30 days of receipt of the returned items.

10. BILLING & ACCOUNT INFORMATION

You agree to provide accurate and current purchase and account information and to promptly update any changes to ensure successful order processing.

11. THIRD-PARTY LINKS

We are not responsible for the content, accuracy, or practices of third-party websites linked from our Website.

12. USER CONTENT

By submitting content to the Website, you grant Chalk & Thread a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content.

You are responsible for ensuring that any content you submit does not violate the rights of third parties.

13. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

14. PROHIBITED USES

You may not use the Website or its content for unlawful, harmful, or abusive purposes, or to interfere with the security or functionality of the Service.

15. DISCLAIMER & LIMITATION OF LIABILITY

Our Services and products are provided “as is” and “as available”.

To the fullest extent permitted by law, Chalk & Thread shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service.

Nothing in these Terms limits your statutory consumer rights.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Chalk and Thread from any claims arising from your breach of these Terms or misuse of the Website.

17. FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control.

18. SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions will remain in effect.

19. TERMINATION

These Terms remain effective unless terminated by you or us. Obligations incurred prior to termination survive termination.

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Chalk & Thread regarding use of the Website.

21. GOVERNING LAW

These Terms are governed by the laws of Hong Kong.
This governing law clause does not affect the consumer protection rights you may have under the laws of your country of residence.

22. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of any changes.

23. CONTACT

If you have any questions about these Terms, please contact us at:
📧 customersupport@uxuniverse.co.uk