Shipping Policy

At Chalk & Thread, every order is carefully prepared before beginning its journey to you. We offer tracked delivery within the United Kingdom and international shipping to selected destinations worldwide.

Please see below for estimated delivery times and shipping fees.

Shipping Rates & Delivery

Delivery estimates begin from the date of dispatch and are provided as a guide only. Processing time, customs clearance and circumstances outside our reasonable control may affect the final delivery date.

If your destination is not available at checkout, please contact our Customer Care team and we will be happy to advise whether delivery can be arranged.

Complimentary UK Shipping

We offer complimentary standard shipping on all UK orders over £100.

For UK orders below £100, standard tracked delivery is £8.45.

Where complimentary shipping applies, it will be automatically reflected at checkout.

Order Processing

Orders are generally prepared for dispatch within 1–3 business days.

Orders placed during weekends or UK public holidays will begin processing on the following business day. During collection launches, promotional periods and seasonal peaks, additional processing time may occasionally be required.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Address

Please ensure that your delivery address and contact details are complete and accurate before placing your order.

Once an order has entered processing or has been dispatched, we cannot guarantee that changes to the delivery address will be possible.

Any additional costs resulting from an incorrect or incomplete address, requested redirection, delivery rescheduling or re-delivery may be the responsibility of the customer.

Duties & Taxes

For the majority of destinations we serve, applicable duties and taxes are included where indicated at checkout.

Depending on the destination, local customs authorities may impose additional import duties, taxes or processing charges. Where these charges are not collected at checkout, they remain subject to local regulations and may be payable by the recipient.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

We recommend monitoring your tracking information regularly, particularly for international deliveries.

Depending on the destination and courier, a signature may be required. If no one is available to receive the parcel, the courier may make another delivery attempt, redirect it to a collection point or leave it in a designated safe place in accordance with the courier's delivery procedures.

Unsuccessful Delivery

Customers are responsible for providing complete and accurate delivery information and for monitoring their shipment once tracking information has been provided.

If delivery cannot be completed for reasons outside Chalk & Thread's reasonable control — including an incorrect or incomplete address, failure to collect a parcel, refusal of delivery or repeated unsuccessful delivery attempts — the parcel may be returned to us.

If the parcel is returned to Chalk & Thread, any eligible refund will be processed once the parcel has been received and inspected.

Original shipping charges and any additional return shipping, customs, handling or carrier fees resulting from the unsuccessful delivery may be deducted from the refund where applicable.

If you would like the order to be shipped again, additional shipping charges may apply.

Missing Parcels

If tracking indicates that your parcel has been delivered but you are unable to locate it, please first check around the property, with other household members, neighbours, designated safe places and any nearby collection points.

If the parcel still cannot be located, please contact our Customer Care team as soon as possible. Where appropriate, we will assist in requesting a trace or investigation with the relevant carrier.

Please note that carrier investigations may require additional time to complete.

Delivery Delays

Delivery times are estimates rather than guaranteed arrival dates.

Occasional delays may occur due to customs clearance, adverse weather, courier disruption, public holidays, seasonal demand or other circumstances outside our reasonable control.

International delivery networks can be particularly busy during November and December. January and February may also be affected by extended seasonal closures within parts of our international production and fulfilment network.

We recommend allowing additional time when ordering for a specific occasion or date.

Delivery delays caused by circumstances outside our reasonable control do not automatically alter the conditions of our Returns & Refund Policy, except where required by applicable consumer law.

Returns

Eligible pieces may be returned in accordance with our Returns & Refund Policy.

Please contact our Customer Care team within the applicable return period after receiving your order to arrange a return.

Items marked as Final Sale are not eligible for return or exchange, except where required by applicable consumer law.

For full details regarding return eligibility, return shipping, refunds and Final Sale pieces, please refer to our Returns & Refund Policy.

Need Assistance?

If you have any questions regarding your order, delivery or tracking, please contact our Customer Care team.

We will be happy to assist with your order wherever possible.